*Enjoy free standard shipping when you spend $150 or more in one transaction (excludes wall art and other bulky items).
**Standard Shipping for $15.00. Whilst most standard deliveries are received within 7-10 days, please allow up to 14 business days, depending upon the time of purchase and your delivery address.
Are you a Stockist? Click here to find out more about wholesale delivery
We want to get your goodies to you as soon as possible! All orders are dispatched from Brisbane, Australia. For deliveries within New Zealand, we airship weekly from Australia every Friday with our preferred courier.
Orders placed after 10am on Thursday will be shipped the following week. Your parcel should reach you within 3-7 business days from the Friday it is shipped.
If you have any questions about delivery, please contact us.
Note: The information provided is based on the general delivery terms of Main Freight and is subject to change. We are not liable for any loss, damage, cost, expense or injury you or any third party may endure as a result of a delay in delivery.
We’re all about that international love however we currently only deliver to New Zealand and Australia. If you have a special requirement please contact us so we can do what we can to help you.
We use Main Freight as our international postage service. If you would like to follow your parcel’s journey contact us and we’ll give you an update on where it’s at. Best to leave it to us to deal with the freight company!
Still haven’t received your goodies after 10 days? Don’t worry, help is on its way! Contact us with your order number and we’ll get to the bottom of it for you.
Yes. We want to make sure your order gets to you safe and sound, so someone will need to be home to sign for your parcel. We’d recommend selecting a business address to make sure someone is available.
If you're not home and the freight company determine there is a safe place for the parcel to be left on the premises then they’ll leave it there. If there’s no safe place, a card will be left as normal and the parcel will be awaiting collection as per the instructions on the card. Unfortunately we cannot be held responsible for any lost or stolen parcels.
It’s sad, but it happens! In the unfortunate event that your parcel is returned to us as a “non-deliverable” or “not-collected” within the freight companies specific timeframe, we’ll let you know immediately.
If this happens and you decide you’d like to cancel your order instead of getting it resent to you, that’s fine provided the cost of the parcel return and the original cost of shipping is deducted from your refund.
Don’t you worry! We’ll send you an order confirmation email after your order has been placed. Always keep an eye on your junk mail in case the email has landed in there.
If you don’t receive an order confirmation, don’t stress! Just contact us and we’ll sort it out for you
Change of mind? Not a problem! If you decide you want to make changes or cancel your order please contact us within 1 hour of placing it.
If you decide to change or cancel your order after 1 hour of placing it, we cannot guarantee that it hasn’t already been processed. What can we say, we’re super speedy! Never fear though, contact us ASAP and we will do our best to modify the order for you.
You must pay a fee for the delivery of goods (“delivery fee”). We charge a standard delivery fee for delivery within New Zealand at a flat rate of $15.00 for orders with a total purchase price under $150.00. Delivery within New Zealand for orders with a total purchase price over $150.00 is free of charge. A special delivery fee may apply for certain goods. We will notify you of any change to the delivery fee for your order and if you do not wish to continue with your order, you may cancel your order, and we will refund any payment made by you.
We may in our absolute discretion determine how goods are delivered to you. For deliveries within New Zealand, we airship weekly from Australia every Friday with our preferred courier. Please note orders are only shipped on Fridays – orders placed after 10am on Thursday will be shipped the following week. Your parcel should reach you within 3-7 business days from the Friday it is shipped. Deliveries to regional areas may take longer. If you have not received your parcel within 7 business days of dispatch, please contact us.
We cannot guarantee that delivery will occur in the delivery time frame contained in these terms. We are not liable for any loss, damage, cost, expense or injury you or any third party suffers as a result of a delay in delivery.
Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
Delivery of goods will take place at the delivery address specified by you in the order.
You may be required to sign for delivery. If there is no one available at the delivery address to accept delivery, or there is limited access to the delivery address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, a calling card may be left for you to collect the goods from your local Post office or our selected couriers depot. It is your responsibility to follow the instructions stated on the calling card. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay an additional delivery fee.
In the event that we have posted your item to the delivery address specified by you in the order and the item is returned as non -deliverable or not collected within the courier's specified timeframe, we will contact you to advise that your order has been returned to sender. We reserve the right to pass the additional cost for the parcel return, plus the cost of reshipping to you. If you decide to cancel your order, the costs of the parcel return plus the original cost of shipping will be deducted from any applicable refund.
Once delivered, you must inspect and test the goods and ensure the goods delivered match your order. You must let us know about any damaged, missing and incorrect goods as soon as possible by contacting us via our contact us page.
You must take care when handling and opening the order so as not to damage it, particularly when using any sharp instruments.
Insurance is not available.